Privacy Policy

Last updated: August 17, 2026

Who We Are

This Privacy Policy describes how Kevin-Joel Coupland and TWOgetherONE collect, use, disclose, and protect personal information when you use this website and related online services.

Our website address is kjcoupland.com.

This website provides information about psychotherapy services and also provides access to the TWOgetherONE Academy, an educational platform offering courses and related resources.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request an initial consultation, create an account, purchase a product or course, enroll in the TWOgetherONE Academy, complete a form, or otherwise interact with the website.

Depending on how you use the website, this information may include:

• your name;
• email address;
• telephone number;
• billing information;
• account and login information;
• products or courses purchased;
• transaction and order information;
• course enrollment, progress, and completion information;
• appointment or consultation request information;
• communication and email preferences; and
• other information you voluntarily provide through forms or communications.

We may also automatically collect certain technical and usage information when you visit the website, such as your IP address, browser and device information, referring website, pages viewed, and interactions with the website.

How We Use Your Information

We may use personal information to:

• respond to inquiries and initial consultation requests;
• create and manage TWOgetherONE Academy accounts;
• process purchases, payments, and enrollments;
• provide access to purchased courses and digital content;
• record course progress and completion;
• administer bookings and requested services;
• send transactional communications such as order confirmations, account notices, and booking communications;
• provide customer support;
• send marketing or educational communications where permitted and appropriate consent has been obtained;
• understand how visitors use the website and improve its content and performance;
• maintain the security and operation of the website;
• prevent fraud, abuse, and unauthorized activity; and
• comply with applicable legal, accounting, regulatory, and professional obligations.

Initial Psychotherapy Consultation Requests

Visitors may use this website to request an initial free psychotherapy consultation.

When you submit a consultation request, we may collect information such as your name, email address, telephone number, availability, and other information you voluntarily provide.

This information is used to respond to your inquiry and arrange the initial consultation.

Website consultation forms and booking tools are not intended for ongoing psychotherapy appointment scheduling or for submitting detailed clinical, highly sensitive, or emergency information.

If you become a psychotherapy client, ongoing appointment scheduling and practice administration are handled through OWL Practice and may be subject to additional privacy and recordkeeping practices applicable to the psychotherapy practice.

TWOgetherONE Academy and User Accounts

When you create a TWOgetherONE Academy account, purchase a course, or participate in Academy services, we may collect and maintain information associated with your account, including your name, email address, account information, purchase history, course enrollments, course progress, and course completion information.

We use this information to administer your account, provide access to purchased content, track course progress, provide customer support, process transactions, and communicate with you about Academy services.

The TWOgetherONE Academy provides educational content and is separate from psychotherapy services. Participation in the Academy does not establish a therapist-client relationship.

Purchases and Payments

When you make a purchase through the website, we collect information necessary to process and administer your order, such as your name, email address, billing information, products or courses purchased, transaction details, and order history.

Payments are processed using Stripe. Payment card information is submitted to and processed by Stripe. We do not directly store your complete payment card number on our website.

We may retain transaction and order information necessary for customer service, accounting, taxation, fraud prevention, refunds, disputes, and other legitimate business or legal purposes.

Email and Customer Relationship Management

We use FluentCRM to manage communications and customer relationships associated with the TWOgetherONE Academy and related website services.

Information maintained through this system may include your name, email address, Academy activity, purchase or enrollment information, communication preferences, and interactions with emails we send.

We may send service-related or transactional communications concerning your account, purchases, course enrollment, consultation requests, bookings, or other services you request.

Where permitted by applicable law and where any required consent has been obtained, we may also send promotional or educational communications.

You may unsubscribe from promotional emails at any time using the unsubscribe mechanism included in those messages. Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related messages required to provide services you have requested.

Cookies

We use cookies and similar technologies to operate the website, maintain account and login functionality, remember preferences, support security and performance, process website functionality, and understand how visitors use our website.

Cookies may include essential cookies required for the website and customer accounts to function, as well as analytics cookies used to help us understand website traffic and usage.

Where required by applicable law, non-essential cookies such as analytics cookies will be used subject to applicable consent requirements.

You can manage your cookie preferences through our website’s cookie consent controls, where available, and through your browser settings. Disabling certain cookies may affect some website functionality.

Analytics and Tracking Technologies

We use analytics and similar technologies to understand how visitors use our website, improve website performance, and evaluate the effectiveness of our content and services.

We use Google Analytics 4 (GA4), a web analytics service provided by Google.

Google Analytics may collect information about your interaction with our website, including pages viewed, links or features used, approximate geographic location, device and browser information, referring websites, and other technical and usage information. Google Analytics may use cookies and similar technologies to collect and process this information.

We use this information to understand website traffic and usage patterns, troubleshoot and improve the website, and make informed decisions about our content and services.

Where required, analytics technologies are used subject to your cookie or consent preferences. You may also be able to limit cookies through your browser settings.

Google processes information collected through Google Analytics in accordance with Google’s own terms and privacy practices.

Embedded Content From Other Websites

Pages or articles on this website may include embedded content such as videos, images, interactive resources, articles, or other externally hosted content.

Embedded content from another website may behave in the same way as if you visited that website directly.

Those third parties may collect information about you, use cookies or similar technologies, and monitor your interaction with their content according to their own privacy practices.

Third-Party Service Providers and Sharing of Information

We use third-party services and technologies to operate our website and provide our services.

These may include:

• Stripe for payment processing;
• SiteGround for website hosting, security, caching, and performance services;
• Google Analytics for website analytics;
• FluentBooking for initial consultation and Academy-related booking functionality;
• Fluent Forms for website forms and information submitted through them;
• FluentCRM for TWOgetherONE Academy customer relationship management and email communications;
• WooCommerce for purchases, orders, and e-commerce functionality;
• LearnDash for TWOgetherONE Academy course enrollment, delivery, and progress tracking; and
• OWL Practice for ongoing psychotherapy practice administration and appointment scheduling.

These providers may process personal information as necessary to provide their respective services and according to their applicable terms and privacy practices.

We may also disclose personal information where required or permitted by law, to comply with legal or regulatory obligations, protect our rights or the rights of others, investigate fraud or misuse, maintain website security, or in connection with a business or organizational transaction where permitted by law.

We do not sell personal information to third parties.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, and meet applicable legal, accounting, regulatory, professional, and administrative requirements.

The length of time information is retained may vary depending on the type of information and why it was collected.

Website and TWOgetherONE Academy information: Account information, course enrollments, course progress, purchase history, and related customer records may be retained for as long as your account remains active and for a reasonable period afterward for administration, support, recordkeeping, and legal or accounting purposes.

Orders and transactions: Information relating to purchases and payments may be retained as necessary to maintain business and accounting records, process refunds or disputes, prevent fraud, and comply with applicable tax and legal obligations.

Initial consultation requests and forms: Information submitted through website forms or initial consultation requests may be retained for as long as reasonably necessary to respond to your inquiry, provide requested follow-up, and maintain appropriate administrative records.

Email and communications: Contact information and communication records may be retained for as long as necessary to provide requested services and manage our relationship with you. Where you have subscribed to marketing communications, relevant information may also be retained as necessary to manage and document your communication preferences and consent.

Analytics and technical information: Analytics, security logs, and other technical information may be retained according to our configured retention periods and the retention practices of the service providers we use.

Psychotherapy records: Records relating to psychotherapy services may be subject to separate professional, legal, and regulatory retention requirements and are handled according to the privacy and recordkeeping practices applicable to the psychotherapy practice.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to any applicable legal, regulatory, professional, or recordkeeping requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These safeguards include website security and hosting technologies intended to help protect the website and information processed through it.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where processing is based on consent, or request deletion of certain personal information.

Some information may need to be retained where required for legal, regulatory, accounting, security, professional, recordkeeping, or other legitimate purposes.

Withdrawal of consent may also affect our ability to provide certain services where the information is necessary to provide those services.

To make a privacy request or ask a question about our privacy practices, please contact us using the information below.

Privacy Questions and Requests

If you have questions about this Privacy Policy, our privacy practices, or personal information we hold about you, or if you wish to make a privacy-related request, please contact:

Kevin-Joel Coupland
through our website contact page.