Terms and Conditions
Last updated: August 17, 2026
1. About These Terms
These Terms and Conditions govern your use of kjcoupland.com, the TWOgetherONE Academy, and the courses, educational materials, digital resources, and other products and services made available through this website.
By using this website, creating an account, purchasing a product or course, or accessing the TWOgetherONE Academy, you agree to these Terms and Conditions.
If you do not agree with these Terms, please do not use the website or purchase or access our products and services.
2. TWOgetherONE Academy
The TWOgetherONE Academy provides educational courses, tools, resources, and other content related to relationships, personal development, communication, and related topics.
Academy content is provided for educational and informational purposes.
Participation in the TWOgetherONE Academy, purchasing a course, creating an Academy account, or communicating through Academy services does not establish a therapist-client relationship with Kevin-Joel Coupland or any other practitioner.
Psychotherapy is a separate professional service with its own intake, informed-consent, privacy, scheduling, and professional requirements.
3. Not a Substitute for Psychotherapy or Professional Advice
TWOgetherONE Academy content is not intended to diagnose or treat a mental health condition and is not a substitute for psychotherapy, medical care, or other individualized professional advice.
The courses and materials provide general educational information. Individual circumstances vary, and no particular outcome or result is guaranteed from using the Academy or its materials.
If you require psychotherapy, medical care, or another professional service, you should seek assistance from an appropriately qualified professional.
The website and Academy are not emergency or crisis services. Website forms, Academy tools, and course features should not be used to communicate urgent or emergency information.
4. Psychotherapy Services
Information about psychotherapy services may be provided through this website, and visitors may be able to request an initial consultation.
Submitting an inquiry or requesting an initial consultation does not by itself establish a therapist-client relationship.
If a psychotherapy relationship is established, it will be governed by the applicable professional agreements, informed-consent process, privacy practices, and professional obligations associated with those services.
Ongoing psychotherapy appointment scheduling and practice administration are handled separately through OWL Practice.
The College of Registered Psychotherapists of Ontario requires informed consent and professional boundaries in the client-therapist relationship, which is another reason to keep the Academy relationship clearly distinguished from the psychotherapy relationship.
5. Accounts
Certain products, courses, and Academy features require you to create an account.
You are responsible for:
- providing accurate and current account information;
- maintaining the confidentiality of your username and password;
- restricting access to your account; and
- notifying us if you believe your account has been accessed or used without authorization.
Accounts are intended for individual use and may not be shared with another person unless we expressly authorize it.
We may suspend or terminate an account where we reasonably believe it is being shared, misused, used fraudulently, or used in violation of these Terms.
6. Purchases and Payments
Prices for courses, products, and services are displayed on the website at the time of purchase and may change from time to time.
Applicable taxes, where required, will be shown during checkout.
Payments are processed securely through Stripe. Your use of Stripe’s payment services may also be subject to Stripe’s applicable terms and privacy practices.
You are responsible for providing accurate billing and payment information.
A purchase is not considered complete until payment has been successfully processed.
7. Course Access
Purchasing a TWOgetherONE Academy course provides you with a personal, limited, non-transferable right to access that course for as long as the purchased course remains available through the TWOgetherONE Academy, subject to these Terms.
We do not guarantee that any particular course, feature, platform, or item of content will remain available indefinitely.
Courses may be updated, reorganized, replaced, or discontinued as the Academy evolves. We may also make reasonable changes to course materials, delivery methods, features, instructors, or supporting resources.
Where practical, we will make reasonable efforts to avoid unnecessarily disrupting access to courses that customers have purchased.
Course access may be suspended or terminated where an account is used fraudulently, shared without authorization, or otherwise used in material violation of these Terms.
8. Refund Policy
We want customers to have an opportunity to determine whether a TWOgetherONE Academy course is appropriate for them.
You may request a refund within 7 calendar days of your original course purchase, provided that you have not progressed beyond the first module, stage, or equivalent introductory section of the course.
Refund requests made after the 7-day period, or after you have accessed or completed content beyond the first module or equivalent introductory section, are generally not eligible for a refund.
To request a refund, contact us through the website and provide sufficient information for us to identify your purchase.
Approved refunds will generally be returned to the original payment method.
This refund policy does not limit any cancellation, refund, or other consumer rights that cannot legally be excluded or restricted under applicable law.
9. Intellectual Property
Unless otherwise stated, the website and TWOgetherONE Academy content—including courses, videos, written materials, worksheets, exercises, interactive tools, graphics, downloadable resources, articles, branding, and other materials—is owned by or licensed to Kevin-Joel Coupland and/or TWOgetherONE and is protected by applicable intellectual-property laws.
Purchasing a course gives you permission to access and use the materials for your personal, non-commercial use. It does not transfer ownership of the materials or intellectual-property rights to you.
Unless you have received prior written permission, you may not:
- reproduce or republish Academy content;
- distribute course materials to other people;
- share your account or course access;
- sell, sublicense, or commercially exploit Academy content;
- record, copy, or redistribute course videos or interactive materials;
- remove copyright, trademark, or other ownership notices;
- make Academy materials publicly available; or
- use Academy content to create or provide a competing commercial product, course, or service.
You may download or print materials specifically provided as downloadable resources for your own personal use.
10. Acceptable Use
You agree not to use the website or Academy in a manner that:
- violates applicable law;
- infringes the rights of another person;
- attempts to gain unauthorized access to accounts, systems, or restricted content;
- interferes with the security or operation of the website;
- introduces malicious code or harmful technology;
- uses automated systems to scrape, harvest, or systematically extract protected content;
- circumvents access restrictions or technological protections; or
- otherwise materially interferes with the operation of the website or Academy.
We reserve the right to restrict or terminate access where these requirements are materially violated.
11. Interactive Tools and Exercises
Some Academy courses and website content may include interactive exercises, worksheets, self-reflection tools, questionnaires, or similar resources.
These tools are provided for educational and self-reflection purposes. They are not clinical assessments, diagnoses, or individualized treatment recommendations unless expressly identified otherwise in connection with a professional psychotherapy service.
Responses or results produced by an educational tool should not be interpreted as a diagnosis or as a substitute for assessment by an appropriately qualified professional.
12. Third-Party Services and Content
The website and Academy may rely on or link to third-party platforms and services, including payment processors, booking systems, embedded content, analytics providers, and other technology providers.
We are not responsible for the independent content, availability, security, terms, or privacy practices of third-party websites or services that we do not control.
Your use of a third-party service may be subject to that provider’s own terms and policies.
13. Educational Results and Outcomes
Individual results from educational courses and resources will vary.
We do not guarantee that participation in a TWOgetherONE Academy course will produce any specific personal, relationship, emotional, financial, therapeutic, or other outcome.
Testimonials, examples, case scenarios, or descriptions of outcomes, if provided, should not be interpreted as guarantees that you will experience the same or similar results.
14. Availability of the Website and Academy
We make reasonable efforts to keep the website and Academy available and functioning properly.
However, uninterrupted or error-free availability cannot be guaranteed. Access may occasionally be interrupted because of maintenance, software updates, security issues, hosting or third-party service interruptions, technical failures, or circumstances outside our reasonable control.
We may modify, update, suspend, or discontinue website features where reasonably necessary.
15. Limitation of Liability
To the extent permitted by applicable law, Kevin-Joel Coupland and TWOgetherONE will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of, or inability to use, the website, Academy, or educational materials.
Nothing in these Terms is intended to exclude, restrict, or waive liability or consumer rights that cannot lawfully be excluded, restricted, or waived under applicable law.
16. Privacy
Your use of the website and Academy is also subject to our Privacy Policy, which describes how personal information is collected, used, disclosed, retained, and protected.
By using services that involve the collection of personal information, you acknowledge that your information will be handled as described in the Privacy Policy and in accordance with applicable law.
17. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, technology, or applicable requirements.
The updated Terms will be posted on this website with a revised Last updated date.
Where a material change significantly affects an existing purchase or your rights, we will take reasonable steps to provide notice where appropriate.
18. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
Nothing in these Terms limits any rights or remedies available to consumers under applicable consumer-protection legislation that cannot legally be waived.
Ontario’s current consumer-protection framework contains specific rules governing consumer contracts and remedies, so preserving mandatory statutory rights here is intentional.
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
20. Contact Us
If you have questions about these Terms, a purchase, course access, or a refund request, please contact:
Kevin-Joel Coupland
through our website contact page.